Want to benefit better with us?

About the role:

As an Associate Architect of our Engineering department, you will support the bridge between business needs and technical solutions on our eCommerce Platform: a React-based storefront running on Cloudflare Workers with a Salesforce Commerce Cloud (SFCC) backend. This is primarily a planning and technical guidance role, not a hands-on developer role - you'll spend most of your time on architecture, technical direction, and proof-of-concept/draft work, while delegating implementation to developers and AI agents, and overseeing execution. Reporting to the Lead Architect, who will provide direct mentorship, with additional guidance from the Director of Engineering and other senior technical voices, you will contribute technical perspectives and recommendations, help translate business requirements into system designs, and grow into a fuller architecture role. This is an ideal role for an experienced SFCC developer looking to make the move into architecture.

Key responsibilities:

• Support business partners by researching and preparing technical and process recommendations and project estimates, under the Lead Architect's guidance.
• Translate business requirements into system requirements and design specifications, document requirements, and flag interface issues/concerns for review.
• Write high-level code for proof-of-concepts, technical drafts, and architectural spikes to validate design direction, then guide and review the developers/agents who build it out.
• Help establish technical standards, collaborate on design decisions, and participate in peer code/design reviews and knowledge-sharing.
• Support third-party integrations (payments, CMS, search, analytics/CDP, benefits/CRM) with senior support as needed, and contribute to cross-functional platform work using SFCC, Cloudflare Workers, and React.
• Work with technical teams to devise or modify processes to solve problems.
• Build functional knowledge of B2C and B2B eCommerce processes. 

What you'll need:

Required: 

• Bachelor's Degree in IT or related functional business area, or equivalent experience. 
• Minimum of 3 years of experience in SFCC. 
• At least 3 years of JavaScript, TypeScript, or equivalent experience, with a working understanding of object-oriented programming. 
• Experience with, or strong interest in, Cloudflare Workers and React. 
• Comfort working at a high level — producing POCs, drafts, and design specs — and delegating detailed implementation rather than owning full builds. 
• Experience with web analytics and CDP integrations (GA4/GTM, Segment or similar), and comfort writing SQL against a data warehouse (e.g., BigQuery). 
• Comfort designing within data-privacy constraints (healthcare-adjacent commerce and regulated data handling). 
• Ability to balance multiple priorities, take initiative, and perform in a fast-paced, interactive team environment. 
• Strong written and verbal communication and problem-solving skills. 
• Flexible, team-oriented, self-motivated, proactive, and eager to learn. 

Preferred: 

• SFCC Developer certification (DiD/CIP), or willingness to obtain within a defined period. 
• Exposure to B2B, B2C, or multi-site SFCC eCommerce implementations. 
• Experience with headless/composable SFCC (SCAPI, SLAS, PWA Kit or similar) and hybrid storefront architectures. 
• Familiarity with edge storage and compute primitives (KV, D1, Durable Objects, Queues). 
• Some experience with XML data import/export activities. 

Note for Current Employees:

Please use the internal job board in Greenhouse to apply. Applications submitted through this external link will not be tagged as internal.

Compensation, Benefits, & Additional Details:

Health-E Commerce's compensation philosophy is grounded in market data and internal equity to ensure fairness and consistency across the team. Individuals new to the company should generally expect offers to fall between the entry point and midpoint of the salary range.  Our goal is to provide an offer that supports growth potential within the role and allows for future salary progression.  

• Compensation: $120,000 - $160,000
• Discretionary Annual Bonus Eligibility: Up to 10%
• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States
• Must be able to work EST hours

Candidate Privacy Notice

About the role:

Health-E Commerce is the leading online marketplace for FSA- and HSA-eligible products, serving over 50 million consumers annually. The company partners with Third Party Administrators (TPAs), Healthcare Partners and others, to enhance engagement, education, and awareness of FSA & HSA plans. Through close collaboration with TPAs and Benefit Administrators, Health-E Commerce strives to maximize the value and understanding of these financial health benefits for consumers.

To further tap into this substantial opportunity, Health-E Commerce is seeking to hire a Business Development Representative (BDR). The primary responsibility of the BDR is to build an outbound pipeline, generate qualified meetings, and accelerate the acquisition of new partners. This role is essential to the company’s strategy for partner growth, focusing on consistent top-of-funnel activity.

Key responsibilities:

Prospecting & Research 

• Identify, research, and verify contacts for targeted prospects. 
• Maintain and enrich CRM data to ensure accuracy and completeness.
• Determine decision-makers in Marketing, Client Experience, Operations, and Executive roles. 

Outbound Outreach & Lead Generation 

• Conduct personalized outreach through email and phone.
• Customize outreach messaging to address each prospect specific needs and competitive context.
• Record outreach activities and engagement details in the CRM system.
• Consistently generate qualified meetings for the VP of Sales per week.
• Qualify prospects by assessing interest, fit, and readiness.
• Maintain a meeting show rate of at least 80% through structured follow-up.
• Schedule discovery and presentation meetings, providing detailed handoff notes to the VP of Sales. 

Performance & Collaboration 

• Work collaboratively within the organization to improve targeting, messaging, and outreach cadence strategies.
• Participate in weekly pipeline and performance reviews.
• Track and optimize conversion rates throughout all stages of outreach.
• Contribute to ongoing improvements in outreach scripts, templates, and workflows. 

What you'll need:

Required

• Minimum of 1–3 years’ experience in a BDR, SDR, inside sales, or outbound lead generation role.
• Proven record of generating qualified B2B meetings.
• Strong research skills and experience in contact identification.
• Excellent written and verbal communication skills.
• Experience using CRM systems, with a preference for Salesforce or HubSpot.
• Ability to personalize outreach at scale and manage high-volume activity.
• Comfortable engaging with executive-level contacts. 

Preferred

• Experience in benefits administration, healthtech, fintech, or e-commerce.
• Familiarity with TPAs or the consumer-directed benefits ecosystem.
• Experience using LinkedIn Sales Navigator, Outreach.io, or similar sales enablement tools.
• Understanding outbound funnel metrics and pipeline development. 

KPI's

• Number of qualified meetings set and completed. 
• Outreach-to-meeting conversion rate.
• Meeting show rate.
• CRM data remains accurate and up to date daily.
• Weekly outreach goals. 

Note for Current Employees:

Please use the internal job board in Greenhouse to apply. Applications submitted through this external link will not be tagged as internal.

Compensation, Benefits, & Additional Details:

Health-E Commerce's compensation philosophy is grounded in market data and internal equity to ensure fairness and consistency across the team. Individuals new to the company should generally expect offers to fall between the entry point and midpoint of the salary range.  Our goal is to provide an offer that supports growth potential within the role and allows for future salary progression.  

• On Target Earnings: $75,000 - $95,000, made up of $26-$31/hour base (over-time eligible) plus a meeting-based bounty and a quarterly consistency bonus.
• Discretionary Annual Bonus Eligibility: Up to 2.5%
• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States
• Must be able to work EST hours

 

Candidate Privacy Notice

About the role:

We are hiring a Salesforce Commerce Cloud (SFCC) Full Stack Developer to own both the front-end experience and back-end architecture of our telehealth e-commerce platform. You'll work across a composable architecture leveraging Cloudflare Workers, Builder.io and Salesforce Commerce Cloud architecture, partner with external development agencies and internal teams, and help manage, optimize and develop the commerce systems supporting our telehealth business — including integrations with order management and telehealth service layer 

Key responsibilities:

Development & Architecture 

• Design and develop features across the Salesforce Commerce stack — Builder.io CMS, Cloudflare Workers, and other 3rd party integrations 
• Make engineering decisions for Telehealth systems and how they all work together. Make architectural recommendations working with our Architect and Senior Engineering Leadership
• Build and maintain custom integrations, and integrate third-party cartridges with necessary customizations to enable future Telehealth expansion 
• Solve problems that span UI, business logic, and system integration 

Front-End  

•  Translate Sketch/Photoshop/Figma designs into pixel-perfect, cross-browser, responsive builds that leverage Builder.io 
• Own front-end performance optimization (load time, rendering, asset delivery)
• Apply JavaScript patterns (MVVM, AMD/CommonJS) using React, ISML, and SASS

 Integrations & Platform Operations  

•  Set up, maintain, and troubleshoot integration feeds between SFCC, SOM, TeleHealth Middle Layer. 
•  Also have ability to set up, maintain, and troubleshoot integration feeds — products, inventory, price books, OMS, prescription/order data, Google Merchant, product reviews 
•  Manage OCAPI/SCAPI integrations, Cloudflare caching strategy, and cache invalidation  
• Monitor site performance (uptime, speed) and recommend/implement improvements  
• Administer Business Manager configurations, site domains, and code repositories 
• Manage compliance with SFCC platform requirements and release cycles 

Collaboration & Leadership  

• Partner with external agencies, third-party vendors, and internal teams (product, clinical ops, marketing, data) to deliver end-to-end commerce capabilities
• Identify project risks early and drive mitigation  
• Mentor junior engineers 

What you'll need:

• Minimum of 3+ years hands-on experience with Salesforce Commerce Cloud (ideally in the composable architecture using Cloudflare Workers) 
• Minimum of 4+ years hands-on experience with React andBuilder.io or other headless CMS’  
• Strong knowledge of ISML, JS controllers,SCAPI/OCAPI, and Business Manager configuration
• Experience building and integrating SFCC cartridges (custom and third-party)
• Experience with e-commerce feeds and integrations (inventory, pricing, order management, analytics)
• Understanding of caching and cache management in SFCCand Cloudflare, plus performance monitoring/optimization  
• Solid grasp of responsive design principles and grid systems 
• Strong debugging and troubleshooting skills across the stack 
• Excellent written and verbal communication skills 
• Bachelor's degree in computer science, MIS, related field — or equivalent experience

Preferred 

• Experience in Healthcare ideally in Digital Health /TeleHealth 
• Salesforce Commerce Cloud certification 
• Experience with jQuery, Vanilla JS, document selectors, Node.js 
• Familiarity with MVVM and/or AMD/CommonJSJavaScript patterns 
• Experience with project/release management and version control tools 
• Retail/e-commerce experience; healthcare or telehealth experience a plus 
• Experience mentoring junior developers

Note for Current Employees:

Please use the internal job board in Greenhouse to apply. Applications submitted through this external link will not be tagged as internal.

Compensation, Benefits, & Additional Details:

Health-E Commerce's compensation philosophy is grounded in market data and internal equity to ensure fairness and consistency across the team. Individuals new to the company should generally expect offers to fall between the entry point and midpoint of the salary range.  Our goal is to provide an offer that supports growth potential within the role and allows for future salary progression.  

• Compensation: $140,000 - $175,000
• Discretionary Annual Bonus Eligibility: Up to 10%
• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States
• Must be able to work EST hours

Candidate Privacy Notice

About the Role

We are seeking an experienced Senior Data Engineer to join our growing Data & Analytics team.  This role will be responsible for designing, developing and maintaining scalable data pipelines and infrastructure to support our organization’s data needs.   

Specific Responsibilities:

• Design, develop, and maintain robust data pipelines and infrastructure to support data integration, processing, and storage
• Collaborate with analysts and other stakeholders to understand data requirements and translate them into technical solutions
• Implement best practices for data governance, security, and quality assurance to ensure the reliability and accuracy of data
• Explore and evaluate new technologies and tools to enhance our data infrastructure and capabilities
• Design and implement complex data models on Azure Synapse Analytics to support data warehousing Utilize Azure DevOps for continuous integration, continuous delivery, and agile project management.
• Manage and optimize Apache Spark pools for high-performance data processing tasks.
• Develop and maintain ETL processes and data pipelines using Python scripting.
• Ensure data quality and integrity across all platforms and systems.
• Collaborate with cross-functional teams to translate business needs into technical specifications.
• Stay current with industry trends and advancements in Azure data services. 

What you'll need:

• Bachelor’s degree in Computer Science, Engineering, or related field
• Minimum of 5+ years experience in data engineering roles, with a strong focus on building and maintaining data pipelines and infrastructure
• Strong proficiency in Azure Synapse Analytics, Azure DevOps, and Apache Spark pools.
• Expertise in Python scripting and other programming languages such as SQL and Java
• Senior level knowledge of data modeling, processes, and data warehouse concepts
• Strong communication skills and ability to effectively communicate technical concepts to non-technical stakeholders
• Experience with data modeling, warehousing, and building ETL pipelines
• Familiarity with Azure Data Factory, Azure Data Lake Storage, and other Azure data services 

Note for Current Employees:

Please use the internal job board in Greenhouse to apply. Applications submitted through this external link will not be tagged as internal.

Compensation, Benefits, & Additional Details:

Health-E Commerce's compensation philosophy is grounded in market data and internal equity to ensure fairness and consistency across the team. Individuals new to the company should generally expect offers to fall between the entry point and midpoint of the salary range.  Our goal is to provide an offer that supports growth potential within the role and allows for future salary progression.  

• Compensation: $130,000 - $165,000
• Discretionary Annual Bonus Eligibility: Up to 10%
• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States
• Must be able to work EST hours

Candidate Privacy Notice

About the Role:

Health-E Commerce is seeking a strategic, results-oriented Senior Manager of E-Commerce to lead our e-commerce and personalization efforts. This role owns the development and execution of our site strategy for FSAstore and HSAStore to drive revenue growth through improved site metrics. This is a player-coach role that requires both strategic leadership and hands-on execution. The Senior Manager will partner closely with creative, UX, data, and product teams to improve our customer journey improve our customer acquisition, engagement, and lifetime value.

What you'll do:

Site Strategy & Revenue Growth

• Own and drive the e-commerce strategy for FSAstore and HSAstore, with a clear focus on improving CVR, AOV, and overall revenue.
• Develop and execute seasonal and evergreen site strategies, optimizing onsite merchandising, category prioritization, sorting rule, boosting/burring, informed by consumer insights and performance data.
• Lead approval for monthly site flips and content strategy, partnering closely with Marketing on promotional calendars.

Personalization & Customer Experience

• Build and scale personalized experiences across homepage, PLPs, PDPs, and product recommendations for both store brands to achieve our personalization revenue goals.
• Partner with Data Science and Product to deploy ML-driven recommendation models based on user segmentation and purchase behavior.
• Own the personalization testing roadmap, from hypothesis development and measurement framework design through rollout and iteration.
• Use CDPs, recommendation engines, and experimentation platforms to design, launch, and optimize personalized experiences across both storefronts
• Translate user journeys and behavioral insights into onsite experiences that drive relevance, engagement, and conversion.

Performance Analytics & Optimization

• Own site reporting, co-creating reports for our customer segments and tying it back to our revenue targets
• Use A/B and multivariate testing to launch and iterate on new personalization strategies, with every initiative tied to CVR, AOV, or LTV impact
• Analyze user behavior data to surface actionable insights across engagement, acquisition, and retention.
• Establish clear measurement standards for personalization lift, segmentation effectiveness, and ROI.

Team Leadership

• Manage and mentor a team of 2–4 e-commerce specialists.
• Foster a culture of performance, data rigor, and optimization across the site.
• Partner cross-functionally with creative, UX, data, and product teams to align priorities.

What you'll need:

• Minimum of 5–8 years of e-commerce experience, with at least 2 years in a 2,000+ sku site.
• Demonstrated ROI ownership, you've managed a site with real revenue accountability.
• Hands-on personalization experience: you've built or scaled recommendation engines, dynamic segmentation, and can speak to measurable outcomes.
• Strong analytical foundation, comfortable Excel/Sheets, BI tools (Looker, Tableau, or equivalent), or building your own analyses.
• Experience running structured experimentation programs (A/B, MVT) with statistical rigor.
• Familiarity with e-commerce platforms (Salesforce Commerce Cloud, Builder, or equivalent) and personalization/CDP vendors (Segment or equivalent).
• Strong analytical skills; comfortable in platforms like Google Analytics and other reporting tools
• Experience managing, mentoring, and developing direct reports
• Highly organized, self-directed, and comfortable operating in a fast-paced, remote environment

Compensation, Benefits, & Additional Details:

Health-E Commerce's compensation philosophy is grounded in market data and internal equity to ensure fairness and consistency across the team. Individuals new to the company should generally expect offers to fall between the entry point and midpoint of the salary range.  Our goal is to provide an offer that supports growth potential within the role and allows for future salary progression.  

• Compensation: $120,000 - $150,000
• Discretionary Annual Bonus Eligibility: Up to 15%
• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States
• Must be able to work EST hours

Candidate Privacy Notice

About the role:

We're looking for a Sr. Manager or Director, Growth Marketing to own and scale full-funnel growth strategy across Patiently, our new telehealth brand helping people access FSA-eligible weight loss and wellness care. This is a high-impact individual contributor role where you'll be hands-on in the channels, close to the data, and directly tied to revenue outcomes. 

You'll lead paid media execution and website optimization while partnering cross-functionally with marketing, product, and business owners to drive new customer acquisition and expansion. As an early and critical hire on the Patiently team, you'll have real ownership over how we grow this business from the ground up. 

Final title and level (Sr. Manager vs. Director) will be determined based on the candidate's experience, scope of past ownership, and demonstrated impact — see leveling guidance below. 

Key responsibilities:

• Serve as the first growth hire on the Patiently telehealth team — setting the foundation for how we acquire, convert, and retain customers across a brand being built in real time  
• Own paid acquisition strategy and hands-on execution across Meta and Google, from campaign architecture through daily optimization, and actively test new acquisition channels in order to diversify media mix and accelerate growth 
• Drive conversion rate optimization across the full funnel, from ad click to purchase   
• Build and maintain reporting frameworks across all paid channels, translating performance data into clear, actionable insights for leadership  
• Lead the site experimentation roadmap, including hypothesis generation, test design, result interpretation, and scaling what works  
• Develop growth marketing plans that ladder up to revenue objectives and broader organizational goals  
• Track and report on conversion metrics, channel efficiency, and to inform budget and strategy decisions
• Possibly manage agencies and/or more junior team members as we grow the growth org

What you'll need:

• Minimum 5+ years of experience in performance marketing, digital media, or growth  
• Demonstrated ability to launch new channels from ideation through the build process, report creation, and daily optimization
• Deep hands-on expertise across on Paid Search and Paid Social  
• Fluency in performance marketing fundamentals — LTV:CAC efficiency, attribution — and the ability to apply them in day-to-day execution  
• Comfort with ambiguity, whether that's shifting business objectives, new product launches, or evolving KPIs  
• Strong analytical skills, including experience with Google Analytics and Excel, and the ability to translate data into decisions rather than just reports  
• Experience with CRO, landing page and funnel optimization  
• Clear communicator who can present complex performance data to non-technical stakeholders without losing the "so what"  
• Self-directed and highly organized, with a track record of operating effectively in fast-paced, remote environments 

Note for Current Employees:

Please use the internal job board in Greenhouse to apply. Applications submitted through this external link will not be tagged as internal.

Leveling Guidance: 

Both levels perform the same core responsibilities above. The distinction comes down to depth of experience, scope of prior ownership, and readiness to operate with full autonomy in an ambiguous, early-stage environment. 

Sr. Manager, Growth Marketing 

• Minimum of 5–7 years of performance marketing/growth experience, with hands-on ownership of mid-size paid media budgets 
• Executes growth strategy effectively but typically with some guidance in highly ambiguous or 0-1 situations 
• Partners well cross-functionally with peers in marketing and product 

Director, Growth Marketing 

• 7+ years of performance marketing/growth experience, including end-to-end ownership of larger, multi-channel budgets 
• Has independently built a growth strategy or function from scratch (0-1 experience) with minimal guidance 
• Track record influencing senior stakeholders/leadership on strategy and budget decisions, and may have informally mentored or set direction for other growth hires 

Compensation, Benefits, & Additional Details: 

At Health-E Commerce, our goal is to provide an offer that supports growth potential within the role and allows for future salary progression.  Final compensation is evaluated on various factors which include but aren’t limited to experience, skills, internal equity among peers, and geographic location.  

Sr. Manager, Growth Marketing 

• Base Compensation: $115,000–$135,000 
• Discretionary Annual Bonus Eligibility: Up to 15% 

Director, Growth Marketing 

• Base Compensation: $120,000–$150,000 
• Discretionary Annual Bonus Eligibility: Up to 20% 

• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States
• Must be able to work EST hours

Candidate Privacy Notice

About the Role:   

We're looking for a Senior QA Engineer to drive quality across multiple concurrent projects, partnering closely with product and engineering to catch risks before they reach production. This role blends hands-on manual and automated testing with process ownership and mentorship of others. 

Specific responsibilities: 

• Review and validate requirements and technical specifications; partner early with product managers and developers to define acceptance criteria and ensure testability
• Design and execute test cases covering functional, integration, regression, API, and end-to-end testing across web and mobile (Android/iOS) applications
• Write manual and automated tests; work with the Test Automation team to build and maintain automated test suites
• Log, track, and perform root cause analysis on defects through full resolution
• Document test results and provide observations on product quality and process improvements
• Establish and monitor QA KPIs; support and enhance test processes and reporting
• Manage testing efforts across multiple projects under tight deadlines with minimal supervision
• Mentor and support fellow QA Engineers
• Leverage AI-powered tools to improve test coverage, accelerate defect analysis, and support overall test efficiency [see note below] 

What you’ll need: 

• Minimum of 7+ years of quality assurance experience
• Strong understanding of QA methodologies, defect lifecycle, and SDLC/STLC
• Experience with Agile software development methodologies
• Experience writing test cases in BDD/Gherkin syntax
• Hands-on experience with at least one test management tool (e.g., Jira/Xray, TestRail, Zephyr)  

Preferred Qualifications 

• 2+ years building automated tests with Playwright and TypeScript
• Experience integrating automated tests into CI/CD pipelines (e.g., GitHub Actions, Jenkins) 
• Familiarity with AI-assisted testing tools (e.g., AI-generated test cases, code-assist tools, log/defect triage) 
• Experience testing both web and mobile (Android and iOS) applications
• Strong prioritization and multitasking skills in a fast-paced, rapidly changing environment 

Note for Current Employees:

Please use the internal job board in Greenhouse to apply. Applications submitted through this external link will not be tagged as internal.

Compensation, Benefits, & Additional Details:

Health-E Commerce's compensation philosophy is grounded in market data and internal equity to ensure fairness and consistency across the team. Individuals new to the company should generally expect offers to fall between the entry point and midpoint of the salary range.  Our goal is to provide an offer that supports growth potential within the role and allows for future salary progression.  

• Compensation: $100,000 - $125,000
• Discretionary Annual Bonus Eligibility: Up to 10%
• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States
• Must be able to work EST hours

Candidate Privacy Notice

About the role:

The Technical Sales Engineer acts as a primary technical authority on sales calls and RFPs, informs scope, effort and delivery timelines for integrated solutions, performs live product demonstrations, and evaluates partner tech stacks and objectives for compatibility - while serving as the connective tissue between Sales, Marketing, Partner IT, and internal Product/Engineering teams to keep deals moving from discovery to go-live. 

Key responsibilities:

Complex Solution Selling  

• Serve as the primary technical expert throughout the sales cycle - joining AM discovery calls and partner meetings when platform integrations or product delivery are on the agenda.  
• Informs the solution design for primary product offerings (FSA SmartSpender, Email-as-a-Service (EaaS), DirectPay, and related integrations) and is the primary liaison between Product and Sales.  
• Support pre-sales demos and RFP responses with technical accuracy.  
• Develop and maintain technical proficiency in supported product offerings sufficient to run live solution demonstrations and articulate technical differentiation to enterprise partners.  
• Provide a point of view on technical and process recommendations to partners and prospects, positioning solutions in terms of revenue impact, cost reduction, and partner satisfaction.  
• Delivers technical scope, estimated effort, and delivery timelines to support sales up-selling, onboarding, and implementation needs.  

Cross-Functional Leadership  

• Acts as a key stakeholder alongside Product and Engineering across the deal lifecycle, providing sales and technical context that informs solution design decisions.  
• Provide the connective tissue between AMs, Marketing/Creative, Partner IT teams, and internal Product/Engineering teams.  
• Feed product feedback and integration friction points back to internal stakeholders, representing the partner's technical voice internally.  
• Participate in prioritization and scoping of new features and services alongside Product and Engineering, ensuring partner and market feedback shapes the roadmap.  

Technical Troubleshooting & Solution Design  

• Maintain deep knowledge of partner tech stacks and proactively surface compatibility issues or upgrade impacts.  
• Identify partner pain points and inform alternative technical or process solutions  
• Works very closely with Product & Engineering teams to ensure new or modified integrations meet business requirements and that interface issues are documented and resolved before go-live.  

Documentation & Enablement  

• Oversee the production of technical scope documents and integration roadmaps that serve as the implementation handoff from sale to go-live.  
• Partner with Product & Engineering to author supporting technical documentation - API specs, process flows, data flow diagrams – to ensure they are impactful for internal and partner-facing use.  
• Maintain a partner-facing technical knowledge base; track versions, known issues, and resolution paths. 

What you'll need:

• Minimum of 5+ years in a Sales Engineering, Solutions Consulting, or Technical Implementation role in a B2B SaaS or fintech environment  
• Hands-on experience with API integrations, EDI/file-based data exchanges, and SSO/authentication protocols  
• Familiarity with FSA/HSA/HRA platform ecosystems - WEX, Alegeus, or similar TPA technology stacks strongly preferred  
• Ability to communicate complex technical concepts clearly to both non-technical partners and internal stakeholders  
• Experience owning client onboarding or technical implementation projects end-to-end  
• Proficiency with Salesforce for opportunity tracking, technical notes, and integration documentation  
• Bachelor's degree in Business Administration, Computer Science, Information Systems, Business Technology, or equivalent work experience

Note for Current Employees:

Please use the internal job board in Greenhouse to apply. Applications submitted through this external link will not be tagged as internal.

Compensation, Benefits, & Additional Details:

Health-E Commerce's compensation philosophy is grounded in market data and internal equity to ensure fairness and consistency across the team. Individuals new to the company should generally expect offers to fall between the entry point and midpoint of the salary range.  Our goal is to provide an offer that supports growth potential within the role and allows for future salary progression.  

• Compensation: $90,000 - $110,000
• Sales Bonus: Eligible
• Discretionary Annual Bonus Eligibility: Up to 10%
• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States
• Must be able to work EST hours

Candidate Privacy Notice

About the role:

We are looking for a full-stack UX Designer to help shape customer experiences across our digital health and ecommerce platforms. Reporting to the Director of User and Experience Design, you will own the design process end to end — research, UX design, design systems, and UI — shaping how customers discover, engage with, and trust our digital products. In a single week you might move between user interviews, flows, component specs, and polished production screens. This is a hands-on IC role for someone who loves the craft and the pace. 

We move fast. Priorities shift. Context switching is part of the job. We want a scrappy mindset, strong judgment, and the sense to know when to push for perfect and when to ship, learn, and iterate.

Key responsibilities:

• End-to-end design execution: Own the design process from research and discovery through wireframing, prototyping, and high-fidelity UI. 
• Customer experience design: Design and optimize experiences for ecommerce customers and internal users across CMS, MarTech, and operational platforms. Build intuitive, consistent, scalable interfaces that support seamless workflows and a cohesive brand. 
• UX research and testing: Plan and run user research, including interviews and usability testing. Turn customer pain points and behaviors into insights and design decisions. 
• Design systems and components: Contribute components, patterns, and tokens that scale cleanly between design and development. 
• User acceptance testing (UAT): Partner with stakeholders to validate designs through structured UAT, keeping work aligned with customer needs and business goals. 
• Collaboration and communication: Work closely with product managers, engineers, and cross-functional partners. Communicate design decisions clearly and advocate for the customer without slowing the team down. 
• Brand consistency: Maintain brand integrity across digital platforms while pushing thoughtful improvements to the visual identity. 
• Agile support: Plug into Agile/Scrum workflows, prioritize ruthlessly, and ship iterative improvements sprint over sprint. 

What you'll need:

Experience and Skills 

• Minimum 3+ years in UX/UI design with a strong portfolio and case studies that show end-to-end work. 
• Ecommerce experience is a must. 
• Sound judgment on when to aim for perfect versus good enough to ship and learn. 
• Solid grasp of UX principles, journey mapping, conversion optimization, and responsive design. 
• Strong command of Figma, including components, variants, auto layout, and tokens. 
• Experience building or contributing to a design system in production. 
• Hands-on experience designing within CMS platforms (Contentful, Builder.io, WordPress, Fastr, or similar) and MarTech systems. 
• Knowledge of accessibility standards (WCAG) and inclusive design practices. 
• Familiarity with A/B testing tools and data-informed design decisions. 
• Experience with project management tools like Jira or Monday. 

Soft Skills 

• Scrappy mindset. Thrives in a high-demand environment with shifting priorities and frequent context switching. 
• Strong problem-solving with a consistent focus on the customer. 
• Clear communicator who can present to technical and non-technical audiences and defend decisions without getting defensive. 
• Works independently and collaborates well inside a tight cross-functional team. 
• Manages multiple projects in a fast-paced environment with frequent pivots. 

Bonus Skills 

• Digital health or telehealth experience. 
• Hands-on experience with CSS, Sass, and CSS variables. 
• Familiarity with design tokenization for clean design-to-development handoff. 
• Experience with Storybook or similar component documentation tooling. 

Note for Current Employees:

Please use the internal job board in Greenhouse to apply. Applications submitted through this external link will not be tagged as internal.

Compensation, Benefits, & Additional Details:

Health-E Commerce's compensation philosophy is grounded in market data and internal equity to ensure fairness and consistency across the team. Individuals new to the company should generally expect offers to fall between the entry point and midpoint of the salary range.  Our goal is to provide an offer that supports growth potential within the role and allows for future salary progression.  

• Compensation: $80,000 - $110,000
• Discretionary Annual Bonus Eligibility: Up to 10%
• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States
• Must be able to work EST hours

Candidate Privacy Notice

About the role:

Health-E Commerce is growing Patiently, our owned digital health and telehealth business, into new conditions and new distribution channels. We're hiring a VP of Marketing to lead the brand's marketing strategy as it expands — leading the team, refining how we go to market, and driving growth across a growing set of conditions and channels. 

The VP, Marketing is the most senior marketing role on Patiently. You’ll own the brand’s growth strategy, positioning and brand, go-to-market for each new condition and channel, demand generation and lifecycle, budget, and measurement. This person will draw on the resources and infrastructure of Health-E Commerce while moving quickly and owning outcomes directly. 

The role is both strategic and hands-on. You’ll set the direction for the brand and make the case for it to executive leadership; you’ll also write the positioning, review the creative, and get into the funnel data when a launch isn’t converting. The team is growing, and the right leader is energized by building the strategy, the team, and the playbook rather than inheriting one. 

Reporting to the Chief Marketing Officer, this role will work closely with the Chief Digital Health Officer and his team and cross functionally with Product, Sales, Design, Clinical/Compliance, and executive leadership to grow Patiently across conditions and channels.

Key responsibilities:

• Own the marketing strategy for Patiently. Set the growth plan for the brand in tandem with the CMO and Chief Digital Health Officer and translate it into annual and quarterly priorities, budgets, and targets the team will be accountable for. 
• Lead the brand. Define and steward Patiently’s positioning, identity, voice, and narrative. Keep them consistent as the brand stretches across conditions and adapt the messaging so it lands with each new patient population. 
• Build and run go-to-market. Own the launch plan for every new condition and distribution channel — audience segmentation, channel strategy, messaging, creative, and launch sequencing — and turn what works into a repeatable playbook. 
• Develop DTC and B2B Strategies. Lead the vision for the DTC business while partnering with Strategy and Sales on B2B growth. Understand how Patiently connects to the broader business — affiliate partnerships and core OTC products included — and integrate digital health into that larger picture. 
• Drive demand across channels. Lead acquisition and CRM programs across paid, organic, content, partnerships, and B2B2C channels to drive awareness, traffic, conversion, and retention, and know the funnel well enough to diagnose problems yourself. 
• Own the budget and the numbers. Manage the marketing budget for Patiently. Allocate spend across conditions and channels, set KPIs and a testing agenda, and report performance and ROI to executive leadership. 
• Build and lead the team. Hire, coach, and develop a marketing team that can support multiple conditions and channels at once, and put in place the processes, tools, and agency/partner relationships a scaling brand needs — filling the gaps yourself while the team grows. 
• Be the voice of marketing at the leadership table. Partner with the Chief Digital Health Officer to translate strategy into action — aligning with Product on roadmap input, with Sales/Growth on funnel performance, and with Clinical, Compliance, and Legal to keep healthcare marketing accurate and compliant. Represent marketing in decisions about where Patiently goes next. 

By the end of your first 6 months, you will have: 

• Established a clear positioning and brand architecture for Patiently that scales across conditions. 
• Launched new conditions and channels with a go-to-market playbook the team can run again. 
• Built a team, an operating rhythm, and a measurement framework that give leadership clear visibility into what’s working and where to invest next. 
• Delivered growth against plan, with acquisition efficiency improving across conditions and channels. 

What you'll need:

• Minimum of 10+ years of marketing experience, including 3+ years leading a marketing function or a major part of one (VP, Head of Marketing, or equivalent scope) — owning the plan, the budget, the team, and the results. 
• Range across brand and performance: you’ve built positioning and narrative, run acquisition, conversion, and retention programs, and can speak credibly to both. 
• Experience taking a brand into new product lines, conditions, or market segments, ideally in digital health, telehealth, or consumer health. 
• Experience marketing across multiple distribution channels (e.g., D2C, telehealth platforms, employer/benefits, payer/PBM, retail/pharmacy) is a strong plus. 
• Experience in multi-faceted businesses across DTC and B2B. 
• A track record of building teams — hiring, developing people, and setting up the structure and processes that let a team scale. 
• Fluency with data: you set the KPIs, read the dashboards yourself, and make budget calls based on what they say. 
• Executive presence: you can build a business case, present it to senior leadership, and defend the tradeoffs. 
• Comfort in a fast-growing environment with expanding product lines and shifting priorities — knowing when to stay strategic and when to get into the details. 
• Strong collaborator across Product, Design, Sales/Growth, and Clinical/Compliance. 
• Familiarity with healthcare marketing regulatory considerations (e.g., FTC, HIPAA-adjacent marketing compliance) is a plus. 

Note for Current Employees:

Please use the internal job board in Greenhouse to apply. Applications submitted through this external link will not be tagged as internal.

Compensation, Benefits, & Additional Details:

Health-E Commerce's compensation philosophy is grounded in market data and internal equity to ensure fairness and consistency across the team. Individuals new to the company should generally expect offers to fall between the entry point and midpoint of the salary range.  Our goal is to provide an offer that supports growth potential within the role and allows for future salary progression.  

• Compensation: $190,000 - $230,000
• Discretionary Annual Bonus Eligibility: Up to 25%
• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States
• Must be able to work EST hours

Candidate Privacy Notice